Privacy Policy

This Privacy Policy explains how 9au Casino may collect, use, store and protect personal information when you visit the website, create or use an account, make transactions or contact support. We aim to handle information responsibly, transparently and in accordance with applicable Australian privacy requirements.

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Information we may collect

The information we handle depends on how you use the website, which services you access and what checks are required. We aim to collect information that is reasonably necessary to operate the casino website, provide support, protect accounts and meet applicable obligations.

Table of contents

Information we may collect How we use and share information Cookies, security and retention Your privacy rights and how to contact us

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, contact details and account credentials. We may also record your communication preferences, messages to support and information provided when you ask a question or report a problem. These details help us create and administer your account, respond to enquiries, send important service messages and maintain accurate player records.

Verification information

We may request information or documents needed to confirm your identity, age, account ownership or eligibility to use relevant services. This may include identity documents, proof of address and information used for security checks. Verification information helps protect accounts, prevent unauthorised access, identify suspicious activity and meet obligations that apply to gambling services.

Payment and transaction records

We may collect or receive records relating to deposits, withdrawals, wagering activity, account balances, refunds, payment methods and transaction history. Payment providers may process certain payment details under their own privacy terms. Transaction information helps us process requests, keep appropriate financial records, investigate disputed or unusual activity, provide support and carry out fraud prevention checks.

Device, cookie and usage data

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of visits, referral information and interactions with website features. We use this information to maintain security, troubleshoot issues, understand website usage and improve performance.

Information from other sources

In some circumstances, information may be received from payment providers, identity verification services, security tools, analytics providers or other service providers. We may also receive information when you contact us, respond to a survey, report a technical problem or communicate through a channel connected with your account.

How we use and share information

Personal information may be used for different purposes depending on the circumstances. These purposes include operating the website, providing gambling services, protecting players and complying with applicable requirements.

Creating, maintaining and administering your player account.
Confirming your identity, age, account ownership and eligibility.
Processing deposits, withdrawals, payments, refunds and other transactions.
Providing customer support and responding to questions, complaints or disputes.
Protecting the website, accounts and payment processes from fraud, misuse and unauthorised access.
Monitoring activity for unusual patterns, suspicious behaviour and security risks.
Meeting legal, regulatory, tax, accounting, record-keeping and other applicable obligations.
Maintaining records, fixing errors, testing features and improving website functionality.
Sending essential account, security, transaction and service communications.
Sending promotional communications where permitted and where you have provided consent or another lawful basis applies.

We do not use personal information for unrelated purposes unless we have a suitable legal basis or obtain permission where required. Information may be aggregated or de-identified for reporting, analysis, security and service improvement where it no longer reasonably identifies you.

Service providers

We may share relevant information with providers that help operate the website. These providers may support payments, identity and age verification, fraud prevention, hosting, information technology, security, communications, analytics, customer support and professional services. Providers should receive only information reasonably necessary for their role and may be required to protect it.

Other disclosures

Information may be disclosed where necessary to protect the website or players, investigate suspected fraud or unlawful conduct, respond to a valid legal request, resolve a dispute, enforce applicable terms or meet an obligation imposed by law. If a business transfer, restructuring or similar event occurs, relevant information may be transferred as part of that process, subject to appropriate protections.

Overseas handling

Some service providers or technical systems may be located outside Australia, or may access information from another country. Where this occurs, information may be subject to the laws of that location. We take reasonable steps to use suitable providers and safeguards, although overseas privacy protections may not be identical to those in Australia.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website usage and improve the player experience. Some cookies are necessary for core functions, while others may support analytics, preferences or communications. Cookies may store information on your device or recognise your browser when you return.

You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not function properly, and you may need to enter information again. Browser controls provide useful choices about cookie use, although they may not prevent every form of technical data collection.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, interference, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep login details confidential and contact us promptly if you suspect unauthorised account activity.

How long information is kept

We keep information for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention may depend on the type of information, account history, unresolved disputes, security needs and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, destroy it or de-identify it.

Age-restricted services

The website is intended for people who are legally permitted to use online gambling services. We do not knowingly invite children or people who do not meet applicable age requirements to create an account. If we become aware that information has been provided by an underage person, we may restrict access, close the account and delete information where appropriate, subject to records that must be retained.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to receive marketing communications.

Making a data request

To exercise your data rights, contact support@9aucasino.click and explain what you are requesting. You may ask to access your data, correct inaccurate or incomplete data, delete data that no longer needs to be retained, or withdraw consent to marketing. Please provide enough information for us to identify your account and understand the request.

We may need to verify your identity before providing information or making changes. This helps protect your account from unauthorised requests. If you ask for deletion, we will consider the request against our legal, security, fraud prevention, dispute resolution and record-keeping responsibilities. Some information may need to be retained even if an account is closed or deletion is requested.

Marketing choices

You can withdraw consent to marketing by using an unsubscribe option in a promotional message, changing available communication preferences in your account or contacting support@9aucasino.click. Withdrawing marketing consent does not affect essential messages about your account, security, transactions or service operation.

Requests, complaints and updates

We aim to respond to valid privacy requests within a reasonable period. Additional time or information may be required where a request is complex, concerns information held by a provider or could affect another person’s privacy. If we cannot take the action requested, we will generally explain the reason, subject to any restriction on disclosure.

If you are concerned about how your information has been handled, please contact support@9aucasino.click so the matter can be reviewed. You may also have the right to raise a privacy complaint with an appropriate privacy authority or seek other remedies available to you. This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website.