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Responsible Gaming
At 9au Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and making informed decisions before you play. If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, it is important to take action and seek support.
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Gamble for entertainment
Gambling outcomes are based on chance. No strategy, system or pattern can guarantee a win, and previous results do not determine what will happen next. Every wager carries a risk of loss. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.
Table of contents
Before opening a game or placing a wager, consider how gambling fits into your budget and routine. Decide in advance how much time and money you are comfortable spending. Treat any money used for gambling as an entertainment expense, rather than as an investment or a source of income. Never borrow money, use essential funds or sell belongings to continue gambling.
- Set a spending limit before you start and do not increase it while playing.
- Set a time limit and take regular breaks away from the screen.
- Keep track of deposits, wagers and losses rather than relying on memory.
- Do not chase losses by trying to win back money through further gambling.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Do not gamble to escape personal, financial or emotional problems.
- Remember that taking a break or stopping is always an available choice.
Wins can create the impression that continued play is more likely to succeed, while losses can create pressure to keep playing. Both reactions can lead to decisions that are outside your original plan. A responsible approach is to follow your limits regardless of recent results and accept that losses are a normal possibility when gambling.
Tools and personal limits
Account and gaming controls may be available to help you manage your play. Depending on the service and your account, these controls may include deposit limits, wagering limits, session reminders, time-out options or account closure. Limits are designed to support your decisions, but they work best when chosen carefully and used consistently.
Plan before you play
Choose a limit that reflects your circumstances, not an amount you hope to win. Consider your regular income, household costs, debts, savings goals and other commitments. A limit should be affordable even if the full amount is lost. It is sensible to review your limits when your financial or personal circumstances change.
Take a break when needed
A time-out can provide space to reassess your gambling and reduce the temptation to continue. If you feel unable to control your play, consider using a longer break or closing your account. Account closure or self-exclusion may be appropriate where you want to stop gambling for an extended period. Any available process, waiting period or restriction will be explained through the relevant account or support channel.
Protect your account
- Keep your login details private and do not allow another person to use your account.
- Use a secure password and update it if you believe it may have been compromised.
- Review account activity and payment information regularly.
- Do not gamble through another person’s account or allow another person to gamble through yours.
- Contact the appropriate support channel promptly if you notice activity you do not recognise.
Tools cannot remove the underlying risks of gambling. They are intended to help you maintain control, not to encourage additional play. If you find that you are repeatedly changing limits, cancelling breaks or returning to gambling despite wanting to stop, consider seeking independent assistance.
Recognising signs of gambling harm
Gambling harm can develop gradually and may affect anyone. You do not need to wait until a serious problem has developed before taking action. Early warning signs can include changes in your behaviour, finances, mood, relationships or daily responsibilities.
- Spending more time or money gambling than you intended.
- Continuing to gamble after reaching a personal or financial limit.
- Feeling restless, irritable or anxious when trying to reduce or stop.
- Chasing losses or believing a large win is needed to fix financial difficulties.
- Borrowing money, using credit or hiding gambling-related payments.
- Missing work, study, family activities or other responsibilities.
- Arguing with people close to you about gambling or keeping your gambling secret.
- Feeling guilty, ashamed, low or distressed because of gambling.
- Trying repeatedly to stop or cut down without success.
- Using gambling to cope with stress, loneliness, depression or other difficult feelings.
If any of these signs feel familiar, stop and review your situation. Consider taking a time-out, closing your account and speaking with someone you trust. A qualified gambling counsellor or health professional can help you understand what is happening and discuss practical next steps. Support is available even if your gambling feels manageable or you are unsure whether it is a problem.
If gambling has contributed to urgent financial, emotional or personal distress, seek prompt assistance from an appropriate professional or emergency service. If you feel at immediate risk of harming yourself or someone else, contact emergency services in your location or attend the nearest emergency department.
Support, safety and our approach
Players in Australia can seek confidential information and support from recognised gambling-help services, financial counsellors, mental health professionals and local health services. These services may offer counselling, financial guidance, self-exclusion information and support for family members or friends. You can choose a service that suits your needs, and you do not have to manage gambling concerns alone.
People close to someone who gambles may also be affected. If you are concerned about a family member, partner, friend or colleague, try to raise the subject calmly and without judgement. Encourage them to seek professional support, protect shared finances where appropriate and avoid lending money to fund gambling. You can seek advice for yourself even if the other person does not want help.
9au Casino supports an informed and responsible approach to gambling. We may use account checks, age and identity controls, activity monitoring and other safeguards as required by applicable rules and our operating procedures. These measures are intended to help maintain a safer service, but they cannot identify every concern or replace personal responsibility.
You are responsible for complying with the laws that apply to you and for providing accurate account information when requested. Gambling is not suitable for minors. Do not permit children or other unauthorised people to access your account or payment methods. If you believe a minor or another person has accessed your account, secure the account and seek assistance promptly.
For questions about available limits, time-outs, account closure or responsible gaming features, use the support options provided through the website or your account. We will explain the relevant process without encouraging you to continue gambling. If you are concerned about your gambling, asking for help is a positive and responsible step.
