9au Casino VIP Program: Tiers and Rewards Explained

How the VIP Program works and what sets your tier

The programme has five levels, from VIP 1 through VIP 5. Your tier is based on your lifetime deposit amount, so progress builds over time rather than resetting each week or month. The dashboard shows your progress, with updates every Sunday.

This means the amount you have deposited across your account is the key measure for moving up. Once you reach a threshold, the available rewards and benefits change with that tier. It is worth checking the dashboard before claiming a reward, especially if you are close to the next level.

VIP 3 and VIP 4 add support and withdrawal benefits

VIP 3 requires lifetime deposits of AUD $100,000. Its daily free reward is AUD $5.90, while the weekly free amount is AUD $9. The VIP Free Bonus rises to AUD $190, and the maximum withdrawal from that bonus is AUD $5,000.

Priority support starts at VIP 3. That gives higher-tier members an additional support benefit alongside the larger reward amounts. Customer support is also available through 24/7 English live chat, with Telegram and Line messaging available as extra contact options.

VIP 4 begins at AUD $500,000 in lifetime deposits. The daily free amount is AUD $9, and the weekly free amount is AUD $19. The VIP Free Bonus is AUD $390, with a maximum withdrawal of AUD $8,000 from that bonus. Fast withdrawals also become available at this level.

Weekly and monthly VIP rewards: when they appear

The weekly VIP reward starts at VIP 2. The dashboard tracks your tier progress, and its progress information is updated every Sunday. The reward amounts depend on your tier, with the weekly amount rising from AUD $6.90 at VIP 2 to AUD $19 at VIP 4.

Monthly VIP rewards are based on your total monthly activity. They are tracked through the tier dashboard, with Telegram alerts also used for these rewards. This gives you two ways to keep an eye on monthly VIP activity.

The programme also includes monthly cashback when monthly deposits exceed withdrawals and the qualifying amount is at least AUD $500. Payment is made on the 1st of each month at 12:00 PM. Weekly cashback of up to 10% is also available. As with any claimed bonuses, check the applicable conditions before requesting a Withdrawal.

1. Check your current tier and progress in the dashboard.
2. Review the daily or weekly reward available for your level.
3. Check the terms attached to the reward before using it.
4. Complete any rollover or turnover condition linked to the claimed reward.
5. Request a withdrawal after the relevant conditions have been met.

Claiming a VIP reward and getting help

VIP rewards are connected to your account and tier. Before using one, check the dashboard and read the conditions shown for that reward. This is especially useful when a reward has a withdrawal limit or a rollover requirement.

1. Open your casino account

   Sign in and go to the area showing your VIP tier and progress.

2. Check the current tier

   Review your lifetime deposit progress and confirm which daily, weekly or VIP Free Bonus reward is available.

3. Read the reward conditions

   Look at the rollover, expiry and withdrawal terms attached to the specific reward.

4. Activate the reward

   Claim the available VIP reward through the account area, then use it according to its terms.

5. Complete the requirements

   Finish any required rollover or turnover before making a withdrawal request.

If you need help, English live chat is available 24/7. Telegram and Line messaging are also available. The brand operates under a Curaçao Gaming Authority licence, uses SSL encryption and provides responsible gambling tools.