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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use 9au Casino. Please read them carefully before creating an account, making a deposit or participating in any game or promotion. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.
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1. General terms and acceptance
These Terms & Conditions apply to your use of the 9au Casino website, games, account services and related features. They form a legally binding agreement between you and the operator of the website. Additional rules may apply to particular games, promotions, payment methods or services. Those rules will be made available where relevant and form part of these Terms & Conditions.
Table of contents
By visiting the website, registering an account, depositing funds, placing a wager or using any available service, you confirm that you have read and accepted these terms, together with any applicable privacy, responsible gambling and promotional information. We may update these terms from time to time. Changes may be published on this page or otherwise brought to your attention. Your continued use of the website after an update means that you accept the revised terms.
You are responsible for checking the current version of the terms before using the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure or delay in enforcing any provision does not mean that the provision has been waived.
Eligibility and lawful use
You must be legally permitted to access online gambling services in the place where you are located. You must also meet any minimum age requirement that applies to you. You must not use the website if online gambling is unlawful in your location, if you are subject to a gambling exclusion, or if you are otherwise prohibited from participating.
You may use the website only for personal and recreational purposes. You must not use it for commercial activity, unlawful activity, fraud, money laundering, market manipulation or any activity that could harm the website, its users or the integrity of its games. You are responsible for complying with all laws that apply to you.
2. Accounts, verification and security
Some services may require you to create an account. You must provide information that is accurate, complete and current, and you must update that information if it changes. An account must be registered in your own name and may not be created or used on behalf of another person. You must not create multiple accounts unless this is expressly permitted.
We may request information or documents to verify your identity, age, location, payment method or source of funds. Verification checks may be required before deposits, withdrawals, winnings or other account activity can be processed. If requested information is not supplied, is inaccurate or cannot be verified, access to some or all services may be restricted.
You are responsible for keeping your username, password and other account credentials confidential. You must not share them with another person. You should notify us through the available website process if you believe your account has been accessed without permission, your credentials have been lost, or account information is incorrect. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.
We may suspend, restrict or close an account where we reasonably consider that a user has breached these terms, supplied false information, used another person’s details, interfered with the website, engaged in suspicious activity, failed verification or created a risk to the security or integrity of the services. We may also take action where required by law or by a competent authority.
Fair play and prohibited conduct
- You must not use software, devices, bots, scripts or other tools intended to obtain an unfair advantage.
- You must not exploit errors, faults, technical weaknesses or omissions in a game, promotion or website feature.
- You must not interfere with the operation, security or availability of the website or attempt to gain unauthorised access.
- You must not use funds obtained from unlawful activity or allow another person to use your account.
- You must not collude, manipulate outcomes or engage in conduct that undermines fair play.
3. Deposits, wagers, withdrawals and game results
Available payment methods, processing requirements and any applicable conditions will be displayed on the website. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, security checks, provider rules and applicable legal requirements. We do not guarantee that every payment method will always be available.
You should check all transaction details before confirming a deposit or wager. A wager is generally treated as accepted when it is recorded by the website’s systems, unless an applicable game rule or technical issue requires otherwise. You should retain your own transaction records. You must not attempt to reverse, dispute or cancel a legitimate transaction improperly.
Withdrawal requests may be subject to account verification, payment checks, fraud prevention procedures and any rules shown for the relevant payment method. Funds may be returned through an appropriate method connected with the original deposit where required. Processing may be delayed if information is incomplete, verification is outstanding, a payment provider is unavailable or further checks are reasonably necessary.
Game outcomes are determined by the applicable game system and records maintained by the website. In the event of a disagreement, relevant system records will be reviewed. If a game is interrupted by a technical fault, the outcome may be reviewed and the affected transaction may be corrected in accordance with the applicable game rules and fair resolution principles.
You must not deposit or wager more than you can afford to lose. You remain responsible for checking your balance and transaction history. No winnings are guaranteed, and previous results do not predict future results. Gambling should be treated as entertainment rather than a way to earn income or resolve financial difficulties.
4. Promotions, privacy, responsible gambling and liability
Promotions and special offers
Promotions, bonuses, tournaments and other offers may have separate terms. These may include eligibility requirements, participation rules, expiry periods, wagering conditions, game restrictions, withdrawal conditions or limits. You should read the applicable promotional terms before participating. If promotional terms conflict with these general terms, the specific promotional terms will apply to that offer.
We may withdraw, change or refuse a promotion where permitted, including where an offer has been misused, entered in error or made unavailable for technical or operational reasons. A user must not claim an offer more than once where this is not permitted, or use multiple accounts to obtain an unfair benefit.
Privacy and communications
Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information needed to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you. You should read the Privacy Policy to understand how information is collected, used and protected.
You may receive service messages about your account, transactions, security or changes to the website. Marketing communications may be subject to your preferences and applicable requirements. You should keep your account contact information current so that important notices can reach you.
Responsible gambling
We encourage you to gamble within affordable limits and to take regular breaks. Available safer gambling tools may include deposit limits, time reminders, cooling-off periods, account restrictions and self-exclusion. The availability and operation of these tools may vary. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek assistance from an appropriate professional or support service.
Website availability and liability
We aim to keep the website secure and available, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, telecommunications failures, device problems, internet outages, cyber incidents or events outside reasonable control. You are responsible for using suitable equipment, software and internet access.
To the extent permitted by law, we are not responsible for indirect loss, loss of opportunity, loss of data or other consequences arising from your use of the website. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under applicable Australian law.
Governing law and questions
These terms are intended to operate consistently with applicable Australian law. Any dispute should first be raised through the support or complaints process made available on the website. Nothing in these terms removes any rights or remedies that you may have under applicable consumer protection law.
If you have a question about these Terms & Conditions, your account or a transaction, use the current support channel provided on the 9au Casino website. Please do not send sensitive account or payment information through an unsecured channel. The latest version of these terms is available on this page.
